Travel, Hospitality and Aviation Level 2

Start Date

Mon Sep 02 2024

Day / Time



1 year



Travel, Hospitality and Aviation Level 2

Do you have ambitions to work in the fast paced travel industry whether that’s in a travel agency, hotel or in aviation?

On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.

You will build confidence and develop a skillset through placements in real working environments to support progression to a Level 3 course or to enable you to enter the workplace.

Past students have secured a wide range of roles including:

  • Customer service at Newcastle Airport
  • Check-in and cabin crew with Jet2
  • Holiday representative work
  • Hotel receptionist with Hilton
  • Holiday sales advisors with TUI and Hays Travel.

This course will provide you the knowledge and skills you need to pursue a career in travel and tourism, hospitality and aviation and support you to achieve your career aspirations.

Throughout the course you’ll develop your skills through a mixture of practical hands-on activities and classroom work to learn about:

  • How to deal with customers and exceed their expectations when selling them a holiday, checking them in at the airport or hotel, serving them drinks on an aircraft or looking after them in resort.
  • How to handle complaints and deal with difficult customers.
  • Team working and how to develop working relationships with colleagues.
  • How to research and market popular overseas tourist destinations
  • An understanding of the structure of the travel industry including: transport (road, rail, air and sea), accommodation (serviced and non-serviced), tour operations, travel agents. visitor attractions, guiding and information services and ancillary services.
  • The requirements, knowledge and skills needed to apply for jobs such as Cabin Crew, Holiday Reps, Hotel Receptionist, Airport Check-in, Travel Agent, Tourist Information Officer. Events coordinator etc.
  • Airlines and airports, looking at classes of travel, destinations and all the services and facilities available to travellers.

Baltic Campus