Level 2 Principles of Customer Service (Online)

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Baltic Campus

Level 2 Principles of Customer Service (Online)

Is giving VIP customer service important to you and your career?

Do you want to change careers and having a customer service qualification will help you get that dream job?

Do you give excellent customer service but don't have the paperwork to show in your job applications?

This course could be the one for you.

  • You will Achieve a nationally recognised Level 2 qualification
  • You will be able to evidence your competency to employers
  • You will further your personal and professional development
  • You will learn at a time that suits you without the need to attend college
  • You will improve your understanding of how to successfully handle complaints

The course covers the following units:

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

Baltic Campus