Level 2 Customer Service for Hospitality (Online)
Start Date
TBC
Day / Time
Duration
Contact for information
Campus
Baltic Campus
Are you working in hospitality or want to work in hospitality but need to polish up on your customer service skills?
In the hospitality sector, staff are often the forefront of the business and first impressions are vital.
It is therefore important that those working in hospitality are highly professional.
Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
- You will achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
Learn at a time that suits you without the need to attend college
The course covers the following:
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
You will complete online workbooks for each unit through answering questions to show what you have learnt.
These will be marked by your tutor with feedback and support given to help you to achieve the qualification.
Our teachers are ambitious, talented and passionate about making your experience at college the very best it can be.
They have up to date industry experience to share with you and the energy and enthusiasm to help you to get where you need to be.
You will need access to a PC, Laptop or iPad to complete the course.
Most people aged 19 years and over can qualify for free course fees and there are grants and bursaries you can apply for to help cover the costs of coming to college, depending on your circumstances.
For one to one advice, contact our friendly team who will assess your individual circumstances and give you the right information. You can contact them on 0191 490 2246, [email protected] or via Live Chat.
Those aged under 18 years old are not eligible to study this course as it is
a part time programme.
Whatever support you need, we’re here for you and will make sure you get the
most out of your time at college.
We
have expert teams in place to look after every single one of our
students.
Our
specialist teams can help with:
-
Learning difficulties
-
Physical and sensory disabilities
- Dyslexia,
dyspraxia, neurodiversity or other specific learning
difficulties
- Mental
health and well being
- Exam
access arrangements
- Money,
finance and bursary advice
- Careers
advice, job and university applications
See
here for more information, pop into one of our enrolment events, call us
on 0191 490 4627.
