Level 2 Principles of Customer Service (Online)
Start Date
TBC
Day / Time
Duration
Contact for information
Campus
Baltic Campus
Is giving VIP customer service important to you and your career?
Do you want to change careers and having a customer service qualification will help you get that dream job?
Do you give excellent customer service but don't have the paperwork to show in your job applications?
This course could be the one for you.
- You will Achieve a nationally recognised Level 2 qualification
- You will be able to evidence your competency to employers
- You will further your personal and professional development
- You will learn at a time that suits you without the need to attend college
- You will improve your understanding of how to successfully handle complaints
The course covers the following units:
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
You will complete online workbooks for each unit through answering questions to show what you have learnt.
These will be marked by your tutor with feedback and support given to help you to achieve the qualification.
Our teachers are ambitious, talented and passionate about making your experience at college the very best it can be.
They have up to date industry experience to share with you and the energy and enthusiasm to help you to get where you need to be.
You will need access to a laptop/iPad or PC to complete this course.
Most people aged 19 years and over can qualify for free course fees and there are grants and bursaries you can apply for to help cover the costs of coming to college, depending on your circumstances.
For one to one advice, contact our friendly team who will assess your individual circumstances and give you the right information. You can contact them on 0191 490 2246, [email protected] or via Live Chat.
Those aged under 18 years old are not eligible to study this course as it is a part time programme.
