Our Information, Advice and Guidance (IAG) Centre can give you information on all of our courses, how to enrol and what services and facilities are available to you as a student.

Our Customer Services Officers deliver a professional and friendly IAG Service across all sites. Our service is free, impartial and accessible to all. We can offer you advice within a confidential setting if required.

We can help you with:

Course applications - We can guide you through the process and we can even help you complete your application form

Enrolling onto a course  - We can explain the enrolment process and help you complete the appropriate forms. We will discuss payment methods and fee remission criteria relevant to your age and financial circumstances. We can also give advice on other financial support that may be available to you, depending on your circumstances

Course Information  - We can provide you with course information and discuss various options available to you. If you need detailed course content information we can signpost you to a course specialist for advice

Referrals to other services - We can book appointments with our Careers Guidance Service on your behalf, or put you in contact with our Student Welfare & Personal Support Advisors or our Learner Support Team. We can also book appointments with Connexions staff if you are 16-18 years old.

Opening times

Baltic Campus

The IAG centre is located opposite the main entrance.

Telephone: 0191 490 2246
Email: start@gateshead.ac.uk   

Monday - Thursday 9.30am-5pm 

Friday 9.30am-4.30pm 

Skills Academy for Automotive, Engineering, Manufacturing and Logistics

Our service is available at the main reception desk.

Telephone: 0191 490 2430 
Email:  start@gateshead.ac.uk  

Monday & Thursday 8.30am-5pm

Friday 8.30am-4.30pm 

Skills Academy for Construction

Our service is available in the Student Services centre near to the main reception desk.

Telephone: 0191 490 4617 or 0191 490 2204
Email: start@gateshead.ac.uk 


Monday & Thursday 8.30am-5pm

Friday 8.30am-4.30pm 

Academy for Sport (at Gateshead International Stadium)

Our service is available in the student resource area, next to the main reception area.

Telephone: 0191 490 2412
Email: start@gateshead.ac.uk
Monday & Thursday 8.30am-5pm

Friday 8.30am-4.30pm