Information Communications Technician Apprenticeship

Level 3

This training improves first-line/second-line support, reduces downtime and improves user/customer experience.

IT support technicians, helpdesk/service desk, network support and digital workplace support roles.

Day release at college combined with workplace IT support experience, allowing apprentices to build skills in real service environments.
We’ll plan college sessions to fit with operational demands where possible.

15 months

Planned time away from work to attend college sessions and learning activities.
Access to helpdesk or support tasks to be able to apply what the apprentice learns on the programme.
Support from line managers or supervisors and appropriate task allocation that support apprenticeship content.
Participation in an initial skills assessment before training begins to ensure development is tailored to business need.
Participation in regular progress reviews.

Progression to Network Engineer, Digital Support Technician, Cyber Security or higher infrastructure roles.

Digital apprenticeships at Gateshead College are designed to reflect real workplace data challenges, ensuring apprentices gain practical experience with tools, techniques and problem-solving approaches used in industry.
Training is informed by current employer demand and evolving trends in data and digital roles, helping ensure relevance and up-to-date skills development.
Strong employer engagement supports a delivery model that focuses on applied learning, live data scenarios and continuous development, rather than purely theoretical knowledge.
Links with regional networks and industry partners provide additional opportunities for knowledge sharing, employer collaboration and awareness of emerging practices in ICT.

LET’S TALK.

We’d like to talk to you about how our apprenticeship training can help your organisation.