Digital Support Technician Apprenticeship

Why choose this apprenticeship?

Improves digital adoption, reduces support issues and helps teams use technology more effectively.

Who is it for?

Digital support staff helping colleagues/customers use digital tools, systems and services effectively.

What is taught?

• Digital systems
• Problem solving
• User support
• Data
• Cyber awareness
• Process improvement
• Accessibility
• Training users
• Service quality

Delivery model

Delivered through day-long sessions at college and online sessions, with strong workplace application. Can align with business digital systems and support requirements.

Duration

15-18 months.

Employer considerations

• Planned time away from work to participate in college or learning sessions
• Access to relevant systems to be able to apply learning to the workplace
• Line manager support and exposure to real digital issues and problem-solving tasks.
• Participation in regular progress reviews help ensure that development stays aligned to organisational needs.
• Participation in an initial assessment before training to help tailor the training plan, ensuring time is used effectively and focusing development where it has the most impact.

What happens next?

Progression to business analyst, IT support, data, digital transformation or service management roles.

Why choose Gateshead College?

• Digital apprenticeships at Gateshead College are designed to reflect real workplace data challenges, ensuring apprentices gain practical experience with tools, techniques and problem-solving approaches used in industry.
• Training is informed by current employer demand and evolving trends in data and digital roles, helping ensure relevance and up-to-date skills development.
• Strong employer engagement supports a delivery model that focuses on applied learning, live data scenarios and continuous development, rather than purely theoretical knowledge.
• Links with regional networks and industry partners provide additional opportunities for knowledge sharing, employer collaboration and awareness of emerging practices in the digital industry.