This apprenticeship will allow employers to develop confident specialists who resolve complex customer issues, improve customer satisfaction and retention, reduce repeat complaints, support consistent service standards, and use customer insight to influence improvements in processes, products and services.
Customer service specialists, senior advisors, complaints handlers, escalation advisors, technical support staff and experienced customer-facing colleagues across contact, retail, public services, hospitality, digital/webchat, service industries and internal support functions.
Specialist customer service knowledge and skills, including:
Delivered through weekly, in person sessions in college one day per week.
Possible progression to senior customer service specialist, complaints lead, quality coach, customer experience officer, team leader, account support, service improvement or operational management roles.
Gateshead College provides employer-shaped business training with a strong focus on workplace application, customer confidence, communication, service improvement and professional behaviours.
Apprentices are supported by experienced tutors and apprenticeship teams who work with employers to align learning to operational priorities and measurable customer service outcomes.
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We’d like to talk to you about how our apprenticeship training can help your organisation.