IT & Robotics Support Apprentice

Spark EPoS

What you will do in your working day

  • Learn to complete robot mapping, navigation setup, route testing and environment calibration.
  • Assist with customer surveys to understand customer site environments, workflows and operational requirements.
  • Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
  • Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
  • Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
  • Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
  • Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
  • Complete accurate installation reports, service logs, maintenance records and incident information in company systems.

You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.

More Information

Requirements

Test Required Qualifications

  • GCSE Engineering (Grade C/4) Desired
  • GCSE English (Grade C/4) Desired
  • GCSE IT (Grade C/4) Desired
  • GCSE Maths (Grade C/4) Desired
  • GCSE Science (Grade C/4) Desired

Desireable Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Logical
  • Team working
  • Interest in IT
  • Interest in Robotics
  • Positive attitude
  • Independent working
  • Flexible working

Successful completion may lead to a permanent role with our company, such as Field Robotics Support Engineer, Automation and Controls Engineering Technician or a related technical support position.

About the employer

Spark EPoS

The company provides electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Its robotics team deploys, maintains and improves cleaning and service robots at customer sites, helping businesses adopt reliable automation in day-to-day operations.

Need Help?

We can help with applications and interviews.

Call our Apprenticeships team: 0191 490 0300