NORTH EAST CHAMBER OF COMMERCE,TRADE & INDUSTRY

What you will do in your working day

The IT apprentice will support the effective operation of the Chamber’s CRM system, business applications and data processes. Working alongside the business assurance manager, the post holder will gain hands-on experience in CRM administration, data management, reporting, business systems support and digital improvement projects. This role is designed for someone with an interest in technology, data, databases and business systems who is looking to build a long-term career in a data-focused role. 

The apprenticeship offers a clear development pathway to a future CRM and Data Officer position. Through practical experience and formal learning, the successful candidate will develop specialist skills in CRM management, business reporting, data analysis, automation and database administration.

General Responsibilities:

KEY TASKS

CRM and system support

• Support the day-to-day administration of the Chamber’s CRM platform.
• Respond to user queries and provide first-line support.
• Assist with system updates, testing and improvements.
• Help maintain user accounts, permissions and system documentation

Data management

• Maintain accurate and consistent information within the CRM and associated systems.
• Carry out data quality checks and data cleansing activities.
• Support data imports, exports and updates.
• Help improve data standards and processes.

Reporting and analytics

• Produce reports and management information using CRM and business system data.
• Support the development of dashboards and reporting tools.
• Analyse data to identify trends and opportunities for improvement.
• Assist with automating reporting processes where appropriate.

Digital improvement

• Support digital and systems improvement projects.
• Assist with system integrations and data transfers.
• Help identify opportunities to streamline business processes.
• Develop skills in databases, automation and business intelligence tools.

Information security compliance

• Support the secure management of organisational data.
• Maintain confidentiality and comply with data protection requirements.
• Assist with user access controls and system security processes. 

The IT apprentice will support the effective operation of the Chamber’s CRM system, business applications and data processes. Working alongside the business assurance manager, the post holder will gain hands-on experience in CRM administration, data management, reporting, business systems support and digital improvement projects.