Applications Support Lead Apprenticeship

Why choose this apprenticeship?

This training builds internal capability to support critical applications, improve user confidence, reduce downtime, improve service desk performance and support successful implementation of new systems, and digital working practices.

Who is it for?

Application support analysts, applications analysts, IT support and digital service staff who provide tactical advice, training and support on core business applications for internal colleagues and external clients.

What is taught?

• Application support
• Support desk operation
• Change and release management
• Testing
• Data analysis
• User training
• Remote and collaborative platforms
• Application upgrades
• System lifecycle principles
• Security
• GDPR
• Accessibility
• Stakeholder communication
• Technology change projects.

Delivery model

• Structured around weekly day release, with a strong emphasis on project-based learning linked to the apprentice’s role.
• Delivery can align with agile sprints, product releases or development milestones, ensuring learning is directly relevant.

Duration

24 months plus End Point Assessment

Employer considerations

• Requires dedicated training time alongside project delivery expectations.
• Managers need to support apprentices with meaningful development work, code review opportunities and exposure to full development lifecycles.
• Participation in regular progress reviews to track progress and to help ensure that development stays aligned to organisational needs.
• Participation in a skills initial assessment before training begins to help tailor the training plan, ensuring time is used effectively and focusing development where it has the most impact.

What happens next?

Apprentices may also progress onto higher-level professional development in areas such as:

• Business Analysis
• Project Management
• Cyber Security
• Data and Digital Leadership
• Digital and Technology Solutions degree-level study
• IT Service Management and Governance

Why choose Gateshead College?

• Digital apprenticeships at Gateshead College are designed to reflect real workplace data challenges, ensuring apprentices gain practical experience with tools, techniques and problem-solving approaches used in industry.
• Programmes are informed by current employer demand and evolving trends in data and digital roles, helping ensure relevance and up-to-date skills development.
• Strong employer engagement supports a delivery model that focuses on applied learning, live data scenarios and continuous development, rather than purely theoretical knowledge.
• Links with regional networks and industry partners provide additional opportunities for knowledge sharing, employer collaboration and awareness of emerging practices in software development.