Sixth Nexus Cohort Achieves Customer Service Qualifications Through College Partnership

The sixth cohort of Nexus employees have successfully completed their Level One ETCAL Award and Level 2 NCFE Customer Service qualification through our collaboration with Nexus, marking another milestone in a growing partnership focused on upskilling teams across the organisation.

Over a ten-week period, the programme equipped learners with practical skills and confidence to deliver exceptional customer support in a fast-paced, real-world setting.

Beyond strengthening core customer service skills, the programme fostered cross-team collaboration, bringing together employees from across Nexus to exchange experiences, ideas, and best practices.

Leadership at Nexus has played a pivotal role in championing this collaboration, recognising the importance of professional development in sustaining high customer service standards across the network.

Lynne Dickinson, Station Delivery Manager at Nexus, shared: “We’ve partnered with Gateshead College for several years now, and it’s fantastic to offer these development opportunities to our team. We’re committed to enhancing the course and look forward to continuing this successful partnership.”