Retail Gold (Retail & Hospitality)

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Baltic Campus

Retail Gold (Retail & Hospitality)

The retail sector is one of the biggest employers in the UK and provides many people with entry level jobs which often lead to fantastic careers. But a great retail experience relies on excellent customer service and this can only happen with the right training for staff.
With this in mind, we've teamed up with Intu Metrocentre, Intu Eldon Square and Job Centre to offer this fantastic free training course to give you the skills, knowledge and behaviours needed to work in this sector.

Plus, we'll support you finding and applying for a range of jobs within Metrocentre and Eldon Square when you finish the course.

Over three weeks you will gain the skills needed for retail, hospitality and leisure jobs. You'll meet the team at intu, take part in behind the scences visits to boost your knowledge of the sector, practice your skills in mock interviews and enjoy guest speakers.

We run courses throughout the year, so once you apply we'll let you know the next available dates.

You will cover:

• Introduction to World Class Service
• Giving customers a positive impression
• Working with colleagues as an effective part of a team
• Maintain and deal with payments
• Health, safety and security
• Using social media in the workplace
• Equality and diversity
• Application and interview techniques
• Introduction to hospitality, food safety, catering and hygiene
• Employability skills
• Occupational studies in the workplace; retail, hospitality and leisure
• Equality and diversity 
• Health and safety

Baltic Campus