Retail Gold

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Baltic Campus

Retail Gold

We've teamed up with Intu Metrocentre, Intu Eldon Square and JobCentre Plus to offer a short, free training programme designed to support those unemployed to build the skills needed to work in retail, hospitality or leisure.

Plus, if you successfully complete the course, we'll support you in finding and applying for a job.
The retail sector is one of the biggest employers in the UK and provides entry level jobs which often lead to fantastic careers. But a great retail experience relies on excellent customer service and this can only happen with the right training for staff.
As the leading owner, manager and developer of prime regional shopping centres in the UK and Spain, intu have developed a retail employability programme; Retail Gold in association with Gateshead College and Job Centre Plus.

This three week training course is tailored to the types of jobs you will be applying for in the retail, hospitality and leisure industry. You will have opportunities to meet the team at intu and take part in visits designed to enhance your knowledge of retail, hospitality and leisure.

Training modules include:

• Introduction to World Class Service
• Giving customers a positive impression
• Working with colleagues as an effective part of a team
• Maintain and deal with payments
• Health, safety and security
• Using social media in the workplace
• Equality and diversity
• Application and interview techniques

In this programme you will study the following accredited short qualifications;

• Employability skills
• Occupational studies in the workplace; retail
• Equality and diversity 
• Health and safety

Baltic Campus