Travel and Hospitality Level 2


  • Start Date: 01/09/2026
  • Course is for: School Leaver
  • Course Length: 1 Year
  • Funding Support Funding Support:
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Do you have ambitions to work in the fast paced travel industry whether that’s in a travel agency, hotel or in aviation?

On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.

You will build confidence and develop a skillset through placements in real working environments to support progression to a Level 3 course or to enable you to enter the workplace.

Past students have secured a wide range of roles including:

  • Customer service at Newcastle Airport
  • Check-in and cabin crew with Jet2
  • Holiday representative work
  • Hotel receptionist with Hilton
  • Holiday sales advisors with TUI and Hays Travel.

This course will provide you the knowledge and skills you need to pursue a career in travel and tourism, hospitality and aviation and support you to achieve your career aspirations.

Throughout the course you’ll develop your skills through a mixture of practical hands-on activities and classroom work to learn about:

  • How to deal with customers and exceed their expectations when selling them a holiday, checking them in at the airport or hotel, serving them drinks on an aircraft or looking after them in resort.
  • How to handle complaints and deal with difficult customers.
  • Team working and how to develop working relationships with colleagues.
  • How to research and market popular overseas tourist destinations
  • An understanding of the structure of the travel industry including: transport (road, rail, air and sea), accommodation (serviced and non-serviced), tour operations, travel agents. visitor attractions, guiding and information services and ancillary services.
  • The requirements, knowledge and skills needed to apply for jobs such as Cabin Crew, Holiday Reps, Hotel Receptionist, Airport Check-in, Travel Agent, Tourist Information Officer. Events coordinator etc.
  • Airlines and airports, looking at classes of travel, destinations and all the services and facilities available to travellers.

Assessment

There are no examinations.

You’ll create a portfolio of evidence in order to achieve your qualification.

Your portfolio will be individual to you and we will use a range of methods that suit your needs such as:

  • Verbal questioning
  • Written answers to questions
  • Professional discussions
  • Role plays
  • Production of documents and assignments.

Our teachers are ambitious, talented and passionate about making your experience at college the very best it can be.

They have all worked in the travel sector and have up to date industry experience to share with you and the energy and enthusiasm to help you to get where you need to be.

We also offer Masterclasses which are delivered by industry experts.

You will also have access to our very own online Travel Training Academy.

We’re connected with some of the best travel businesses in the region to give you a real insight into the world of work and a valuable work placement.

Partners include:

  • Jet2
  • Swissport
  • Jury’s inn
  • Crowne Plaza
  • Hilton
  • TUI
  • Dawson & Sanderson
  • Hays Travel.

Whatever support you need, we’re here for you and will make sure you get the most out of your time at college.

We have expert teams in place to look after every single one of our students.

Our specialist teams can help with:

  • Learning difficulties
  • Physical and sensory disabilities
  • Dyslexia, dyspraxia, neurodiversity or other specific learning difficulties
  • Mental health and well being
  • Exam access arrangements
  • Money, finance and bursary advice
  • Careers advice, job and university applications

See here for more information, pop into one of our enrolment events, call us on 0191 490 4627.

The course is designed to give you the knowledge, skills and understanding of the industry that you need to progress into an apprenticeship, job or a Level 3 qualification. 

In turn this enables you to then apply to join a Foundation or full degree at University in Travel Management, Event or Hospitality Management.

The knowledge that you will gain will enable you to work in a range of different environments such as:

  • Tour operator
  • Airline
  • Hotel
  • Travel agency
  • Airport
  • Tourist board
  • Tourism blogger.

You can even start on this programme and fast track to an apprenticeship once a vacancy becomes available if you’re ready.

Sign up to our apprenticeship alerts and we’ll keep you updated on the latest apprenticeship vacancies.

Plus our team will help you write your CV or application and prepare for interviews.

4 GCSE grades at level 2/3 or above along with an informal interview with our team.

You may also be considered if you have achieved a Level 1 Diploma in Travel and Tourism.

You’ll need to buy a uniform for this course.

We’ll share the price with you during the application process and source the uniform for you from our preferred suppliers, ensuring you get the best value for money.

Funding is available to help cover the cost for those who meet the eligibility criteria.

This course is free to those aged under 19 years old.

Most people aged 19 years and over can qualify for free course fees and there are grants and bursaries you can apply for to help cover the costs of coming to college, depending on your circumstances.

For one to one advice, contact our friendly team who will assess your individual circumstances and give you the right information. You can contact them on 0191 490 2246, [email protected] or via Live Chat. Or pop along to one of our Enrolment Events.

Apply using the apply now button on this page.

WHAT CAN I DO WITH A QUALIFICATION IN TRAVEL AND HOSPITALITY LEVEL 2?

  • Travel Agency Managers and Proprietors
  • Higher Level Teaching Assistants
  • Travel Agents
  • Authors, Writers and Translators
  • Air Travel Assistants
  • Events Managers and Organisers
  • Rail Travel Assistants

Knowledge

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.

Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.

Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Median Salary

£29,063

Averge Qualifications

Level 2 NVQ; GCSE at grades A*-C

Apply Now

Knowledge

Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Psychology: Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.

Median Salary

£21,718

Averge Qualifications

Level 2 NVQ; GCSE at grades A*-C

Apply Now

Knowledge

Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Median Salary

£19,625

Averge Qualifications

Level 2 NVQ; GCSE at grades A*-C

Apply Now

Knowledge

Foreign Language: Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Fine Arts: Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Median Salary

£29,430

Averge Qualifications

Honours, Bachelor's degree

Apply Now

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology: Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.

Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Median Salary

£23,898

Averge Qualifications

Level 2 NVQ; GCSE at grades A*-C

Apply Now

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.

Median Salary

£25,742

Averge Qualifications

Honours, Bachelor's degree

Apply Now

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Psychology: Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Median Salary

£52,829

Averge Qualifications

Level 2 NVQ; GCSE at grades A*-C

Apply Now

Pathways

Accommodation, Travel and Food Services

People in these occupations provide lodging, travel, and tourism support services and prepare and serve food and beverages.

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Mathematics

Using mathematics to solve problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Science

Using scientific rules and methods to solve problems.

Skills

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Mathematics

Using mathematics to solve problems.

Science

Using scientific rules and methods to solve problems.

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Mathematics

Using mathematics to solve problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Science

Using scientific rules and methods to solve problems.

Skills

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Speaking

Talking to others to convey information effectively.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Mathematics

Using mathematics to solve problems.

Science

Using scientific rules and methods to solve problems.

Skills

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking

Talking to others to convey information effectively.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Mathematics

Using mathematics to solve problems.

Science

Using scientific rules and methods to solve problems.

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Mathematics

Using mathematics to solve problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Science

Using scientific rules and methods to solve problems.

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking

Talking to others to convey information effectively.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Mathematics

Using mathematics to solve problems.

Science

Using scientific rules and methods to solve problems.

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