If you’re looking for an introduction to business, travel and hospitality, this course is ideal for you.
Customer service is at the heart of the business, tourism and hospitality sectors and you’ll develop your business administration skills and confidence to ensure you know how to give your customers that five star treatment.
Working on an event, you’ll also build your team work, problem solving and communications skills.
The tourism industry is a multimillion pound industry and you’ll learn more about the sector here in the UK and get out and about visiting key tourist attractions.
You’ll also develop your digital, IT skills and presentation skills throughout the duration of the course.
The skills and knowledge you gain from the course will help you step into a job, apprenticeship or progress on to the next level of study.
A minimum of 2 GCSEs grade 2 is required for entry onto the programme.
Assessment is varied.
Throughout the course you will be creating a portfolio of work, demonstrating your competence to work within these sectors.
You can start on this programme and fast track to an apprenticeship once a vacancy becomes available and you’re ready.
Sign up to our apprenticeship alerts and we’ll keep you updated on the latest apprenticeship vacancies.
We will help you get ready for this and prepare you for interviews.
On completion of this programme, you can apply for a Level 2 course or employment within a customer service-based role in travel, tourism or hospitality or an office environment.
Whatever support you need, we’re here for you and will make sure you get the most out of your time at college.
We have expert teams in place to look after every single one of our students.
Our specialist teams can help with:
See here for more information, pop into one of our enrolment events, call us on 0191 490 4627.
This course is free to those aged under 19 years old.
Most people aged 19 years and over can qualify for free or reduced price course fees and there are grants and bursaries you can apply for to help cover the costs of coming to college, depending on your circumstances.
If you already have a full level 3 qualification and are aged 19 years over, you can apply for an Advanced Learning Loan or pay the fee upfront in full and qualify for a 10% discount.
You can get more information at our enrolment events, by calling 0191 490 0300 or email us at [email protected]
Whatever support you need, we’re here for you and will make sure you get the most out of your time at college. We have expert teams in place to look after every single one of our students.
To contact our dedicated Learning Support team email [email protected] or head to Live Chat
Knowledge
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology: Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Median Salary
£23,898
Averge Qualifications
Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
£46,621
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.
£29,063
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
£52,829
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
£34,739
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
£59,700
£19,625
People in these occupations provide lodging, travel, and tourism support services and prepare and serve food and beverages.
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Talking to others to convey information effectively.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Communicating effectively in writing as appropriate for the needs of the audience.
Using mathematics to solve problems.
Using scientific rules and methods to solve problems.
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Monday 16 March 2026
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View or download our course guide for 16-18 year olds.