PULSANT LIMITED

What you will do in your working day

Key Responsibilities:

• Respond to both client queries and requests, and other internal departments within agreed timescales and in line with our Company procedures
• The deployment of our Client solutions, racks and related equipment to agreed plans, provided by our project teams
• Provide expert cabling support including crimping, patching, labelling, running and terminating
• Manage a queue of internal and external requests via ServiceNow ticket system and/or via emails, which may include some direct client interaction
• Follow escalation processes; tickets to support management and other teams as required
• Liaise with both Clients and Third party suppliers when onsite, and report / escalate any client problems
• Monitoring and escalation of critical infrastructure
• Site Access Management, if there is no onsite security
• Assist with troubleshooting faults
• Install and decommission redundant equipment and cabling
• Work closely with all members of the DC and wider operational teams to ensure efficient, productive and high quality service to our clients within Pulsant live Data Centre
• Stock control of Pulsant assets and store management
• Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services

Additional Responsibilities / Requirements:

• Flexibility is required of all job holders to adjust responsibilities as required by their People Leaders
• All roles will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies
• This list is not exhaustive but provides an indicator of likely tasks and responsibilities

Working with our Data Centre Service engineers to be responsible for Data Centre support to our clients and internal teams, assisting with server, networking and hardware problems and standard change requests. Daily tasks may include cabling, installation & removal of equipment, general Data Centre upkeep and actioning requests.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

• You will work towards the Level 3 Information Communications Technician Standard
• Studying part time remotely with Gateshead College 1 day per week and the other 4 days you will be working as part of our Data Centre team within one of our Data Centres