Customer Success Apprentice

SAGE (UK) LTD

What you will do in your working day

  • Support the creation of Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them
  • Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early
  • Build an understanding of customers’ pain points and support responsive solutions, developing a consultative, digital-first approach to customer engagement
  • Develop strong product knowledge so you can confidently demonstrate Sage solutions and make recommendations, including how AI features help customers work smarter
  • Learn to identify expansion opportunities that create value for both the customer and Sage
  • Be the voice of the customer, sharing actionable feedback with teams across Sales, Marketing, Product, and Customer Services
  • Keep records and Customer Success Plans accurate and up to date in Salesforce, building disciplined CRM habits from day one

Start your career with Sage as a Customer Success Apprentice, where you’ll enjoy building relationships, solving problems, and helping businesses get the most from technology, while earning a recognised Level 3 qualification at the same time through structured development, mentoring, and hands-on delivery.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Technical Salesperson Level 3.

More Information

Requirements

Test Required Qualifications

  • GCSE Maths and English (4-9) Essential

Desireable Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working

After completing the Customer Success Apprentice programme, you’ll be well‑placed to move into a Customer Success Consultant role, where you can take on more responsibility across developing customer relationships that promote retention and loyalty.

Sage values internal mobility, so you’ll be supported to explore different pathways and shape a career that suits your ambitions, whether that’s progressing upwards or developing  across the Customer Success team.

About the employer

SAGE (UK) LTD

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person start-ups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success.

Need Help?

We can help with applications and interviews.

Call our Apprenticeships team: 0191 490 0300