Customer Care and Marketing Apprenticeship

Cp Lighting & Interiors

What you will do in your working day

Customer Services:

  • Answering telephone calls and emails for customer enquiries
  • Dealing with customers face-to-face in our retail showroom
  • Assisting in product selection
  • Order processing
  • Handing cash
  • Liaising with suppliers and helping select products
  • Merchandising displays
  • Stock control

Dispatch:

  • Picking & packing
  • Arranging collections with couriers
  • Progressing customer orders
  • Maintaining a safe and tidy working environment

Marketing:

  • Maintaining content across all of our social media channels
  • Onboarding products across our three websites
  • Ensuring website is functional and well maintained
  • Attending strategy meetings both external with our marketing agency and in-house
We are seeking a proactive and detail-oriented Customer Service & Marketing Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing product orders and inventory, and supporting our marketing efforts. This is a varied role that requires multitasking and collaboration.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards the Level 3 Business Administrator Apprenticeship standard with Gateshead College.

More Information

Requirements

Test Required Qualifications

  • GCSE English (A*-C/4-9) Essential
  • GCSE Maths (A*-C/4-9) Essential

Desireable Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Creative
  • Can-do attitude
  • Friendly
  • Approachable

Possible progression to advanced apprenticeship /full-time employment within the company in either Customer Services, Dispatch or Marketing or potentially a hybrid of all three.

About the employer

Cp Lighting & Interiors

As an established family ran Lighting & Interiors company for over 40 years we bring an extensive selection of exclusive lighting sourced from around the world from our showroom, or online site. We also are part of Decorum interiors, a premier online destination for luxury furniture, exquisite lighting, and captivating interior accessories. We are a family-run business with over 40 years experience in the interiors industry, dedicated to transforming living spaces into extraordinary dream homes. With an unwavering commitment to quality, style, and impeccable customer service.

Need Help?

We can help with applications and interviews.

Call our Apprenticeships team: 0191 490 0300