Customer & Business Support Apprentice

WEST AUTOMOTIVE LIMITED

What you will do in your working day

  • Taking phone and face-to-face bookings.
  • Updating customers with job progress.
  • Updating calendar and job cards.
  • Ordering parts and equipment.
  • Data entry.
  • Creating estimates and invoices.
  • Providing a good standard of customer service and communication.
  • During this apprenticeship, the successful candidate will support the smooth running of our operations by handling a variety of administrative and customer-facing tasks.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Weekly day release to college
  • 18 months, plus 6 months End Point Assessment

More Information

Requirements

Test Required Qualifications

  • GCSE English (4/C or above) Essential
  • GCSE Maths (4/C or above) Essential

Desireable Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Friendly
  • Polite
  • Empathetic
  • Reassuring
  • Business Administration role within the business

About the employer

WEST AUTOMOTIVE LIMITED

  • We are West Automotive LTD specialising in car and light commercial vehicle repair. Including Servicing, MOT, Remapping, DPF issues, Tyres, Brakes, Diagnostics, Welding and more.

Need Help?

We can help with applications and interviews.

Call our Apprenticeships team: 0191 490 0300