AGE CONCERN TYNESIDE SOUTH

What you will do in your working day

• To work flexibly, maintaining and enhancing good working relationships with other staff, both within the organisation and other external organisations/agencies
• To attend internal and external meetings as required
• To maintain appropriate confidentiality at all times
• To adhere to the standards and conduct required by Age Concern Tyneside South
• To adhere to Age Concern Tyneside South’s policies and procedures framework
• To undergo mandatory training as directed by the organisation and other relevant training, identified through personal development reviews or supervision, in order to perform duties competently
• To actively participate in supervision and personal development reviews on a regular basis
• To be flexible with duties undertaken and be prepared to undertake other duties that are reasonably within your skills and knowledge, but may be outside of the normal sphere of your activity, as required

Provide customer service and admin support for ACTS Information & Advice and Integrated Service Support team. Learn core topics like benefits entitlements to offer basic advice, act as first point of contact, triage enquiries, book appointments, update the management system, and support the team with general admin tasks.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.