If you’re looking for a job in retail but can’t find a vacancy or you don’t have the skills, we can help.

intu Metrocentre and intu Eldon Square are recruiting retail staff to join some of their best known retailers. Big brands such as TKMaxx, Debenhams, Lush, Odeon, B&M, Clarks, New Look, Namco and Collectables are looking for new team members. Improve your chances of application and interview success by completing our short, free training course, Retail Gold.

Sign up now to our Information Day at 12.30pm on Wednesday 25th October.

Positions include

  • Shop assistant
  • Team member
  • Sales advisor
  • Supervisor
  • Senior customer consultant.

No experience needed

No qualifications or experience are needed to join our free, short training course, Retail Gold. Over 3 weeks, we’ll help you develop the skills, knowledge and confidence you need to shine at interview, putting you in the best possible position to get a job.

Why do the training?

The training is designed by retail experts intu and will equip you with the skills, knowledge and confidence you need to successfully get a job.

Previous students have gone on to enjoy job success, here’s what they say:

“I absolutely love my new job, thank you so much for everything I couldn’t have done it without you!”. Demi

“This afternoon Boots have offered me a job in the photo lab.” Paul

“Just had word from Home Bargains. I got the job! Thanks for everything.” Julie


  • Free and fully funded, so there is no cost to you
  • If you’re claiming Job Seeker’s Allowance, you can claim travel expenses from JCP
  • Your benefits won’t be affected
  • Coaching to help you perform well at interview
  • Help to complete applications forms
  • Come away with nationally recognised qualifications

What does the training include?

  • Introduction to World Class Customer Service
  • Using social media
  • Working with colleagues as an effective part of a team
  • Retail selling skills & stock control
  • Health, safety and security
  • Equality and diversity
  • Application and interview techniques


Start date: Monday 30th October

Duration: 3 weeks

Days/Times: Monday to Friday, 9.30am to 4pm

Venue: Baltic Campus, Gateshead College, Quarryfield Road, Gateshead NE8 3BE


Free, thanks to funding from the European Social Fund.
Plus, if you’re claiming JobSeeker’s Allowance, you can claim travel expenses from JCP

Entry requirements

To be accepted on the course, we’d like you to:

  • Be over 16 years’ old
  • Be a resident in the UK/EEA state for the last 3 years
  • Have evidence of your date of birth, residency, National Insurance number and employment status
  • Be able to start the training course on Monday 30th October


Come along to our Information Day at 12.30pm on Wednesday 25th October to hear more about the training course, Retail Gold, vacancies and working at intu.

Got a question?

Call Paula West on 0191 490 2416 or 0772 521 9315

Please note: Acceptance onto the course is subject to meeting entry requirements. Asylum seekers are not eligible for free training.