Ambulance call for caring young people

An NHS organisation that provides a vital transport lifeline for people across the North East is driving forward with plans to create new opportunities for apprentices.

The North East Ambulance Service NHS Foundation Trust (NEAS) is looking for around 20 apprentices to join the customer service team, gaining work experience and a qualification through Gateshead College.

The new patient transport service (PTS) apprentices and PTS contact centre customer service apprentices will support the organisation to deliver health care services across the North East.

Susan Richardson, NEAS training and development manager, said: "We're looking for enthusiastic and focussed individuals to join us as apprentices and help the organisation to continue to deliver the right care, right place at the right time across the whole of the North East.

"We're investing in people from the local community and equipping them with the skills to be able to complete vital roles within the organisation. We feel apprenticeships are a fantastic way to recruit loyal and long-serving employees who will be able to deliver a consistently high service to the customers and patients who access our services.

"These apprenticeships will give candidates a great start to a career for those who want to work in the healthcare environment."

The apprenticeship, which is open to anyone, including those leaving school this summer, will take 12 months to complete and learners will be paid £100 per week. They will complete educational studies one day a week through Gateshead College to gain an Apprenticeship in Customer Service.

All apprentices will be given a full induction to their workplace and those who undertake their apprenticeship on PTS will be given the opportunity to gain their C1 larger goods vehicle license.

The PTS apprentices will need to have a driving licence as they will be working on vehicles to safely transport patients across the region to hospital appointments. Those who join the PTS contact centre customer service apprenticeship will answer telephone enquiries, bookings and record information ready for the PTS journey.

Joanne Dodson at Gateshead College said: "Lots of young people are currently approaching a time of year when they will be leaving school or coming to the end of their current course and considering what to do next.

"An apprenticeship is a fantastic way to build a career by gaining skills and training while receiving a regular wage. The opportunity to join the NEAS is fantastic news for anyone looking for a public-facing role which provides new challenges every day.

"We're delighted to be working with the organisation to deliver the qualification."

NEAS has already invested in business administration and motor vehicle mechanic apprenticeships and their success has driven them to invest in this new apprenticeship. The new apprentices will be based across the North East and will assist NEAS to continue to provide high quality services to 2.55 million people who live in the region.

Anyone looking to apply for an apprentice position in the NEAS is invited to attend an open day this Thursday May 31 between 4.30pm and 6.30pm at Gateshead College's Skills Academy for Construction in Team Valley.