Course Type: Part Time,Apprenticeship

Intermediate Level Apprenticeship in Business Improvement Techniques

We provide sector specific apprenticeship programmes providing qualifications specifically designed to support individuals to gain the skills, knowledge and understanding needed to succeed and meet the challenges and changing needs of a modern engineering, manufacturing, production or service industry environment.

The nature of the training allows your business to have input into the activity and material to achieve maximum benefit and output. This qualification is designed by companies for companies.

The framework is flexible and for any sector looking to identify and remove waste, ensuring that your business processes are LEAN to produce an efficient and effective service to your customers.


Practical group activities include:

  • Conducting a risk assessment in the workplace.
  • Conducting a Workplace Organisation (5S) activity within the workplace.                                                       (including pre audit – improvement activity in the workplace  – post audit)
  • Problem solving (including Cause and Effect and 5 Whys)
  • Flow Process Analysis Exercise (understanding and documenting the flow of a part, waste identification)
  • Action Planning (following the Deming Cycle,  Plan – Do – Check – Act) 

  • Time Management


Benefits to the Organisation

  • A “work ready” motivated and empowered workforce armed with the attitude, skills and knowledge to succeed within a modern warehousing operation.


  • A workforce with practical experience of implementing tools and techniques including:


    • Health and Safety                                           Risk assessment

    • Workplace Organisation                                 Deming Cycle (PDCA)

    • Cause and Effect                                            5 Whys

    • Flow Process Analysis                                    Action planning

    • Standard Operating Procedures                     LEAN principles


  • Actual real time activities and improvements quantified and validated in terms of quality, cost and delivery measures.


Benefits to the Learner

Upon successful completion the learner will achieve:

    • Level 2 Certificate in Business Improvement Techniques

    • Level 2 Technical Certificate in Business Improvement

    • Employment Rights and Responsibilities

    • Level 1 or 2 Certificate in Functional Skills

      • Maths

      • English

The Business Improvement Techniques apprenticeship is suited to the following environments:

  • Manufacturing          

  • Engineering

  • Production    

  • Warehouse Operations

  • Lean Operation Processes

  • Hospitality and Retail

  • Customer Service

  • Business Administration / IT

  • Health and Social Care

  • Food Manufacturing Excellence

  • Call Centre Operations


    Programme Structure

  • 12 month programme

  • Flexible learning with minimal impact to operations

  • Approximately 10 days’ release time (to be arranged with the company)

Flexible modular approach suited to the appropriate sector.

A typical programme may include:  

  • Complying with statutory regulations and organisational safety requirements

  • Contributing to effective team working

  • Contributing to the application of workplace organisation

  • Contributing to the application of continuous improvement techniques (Kaizen)

  • Contributing to the development of visual management systems

  • Carrying out flow process analysis

  • Carrying out Problem Solving Techniques

  • Employment Rights and Responsibilities

  • Functional Skills

    • Maths

    • English

  • Personal Learning and Thinking Skills