Course Type: Part Time,Apprenticeship

Apprenticeship standard for infrastructure technician

Role Profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job Roles

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

What apprentices will learn

  • maintenance processes and troubleshooting using digital tools and techniques
  • how to record, analyse and present data
  • problem solving and how to manage workflow
  • a knowledge of cabling and connectivity
  • the architecture of computer systems
  • an understanding of the differences in coding and logic
  • written and spoken communication skills