A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Apprentice responsibilites are likely to include:
- supporting, managing and developing team members
- managing projects
- planning and monitoring workloads and resources
- delivering operational plans
- resolving problems
- building relationships internally and externally
Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
The apprenticeship comprises on and off the job training either at College or on employer premises where appropriate. Your apprentice will cover knowledge components such as:
• Leading People
• Managing People
• Project Management
The skills and behaviours apprentices will develop throughout the programme include:
Inclusive – being open, approachable, authentic, and able to build trust with others. Seeks views of others.
Taking responsibility – demonstrating resilience and accountability. Determination when managing difficult situations. Driven to achieve in all aspects of work.
Professionalism - setting an example, and is fair, consistent and impartial. Open and honest. Operating within organisational values.
Completion and achievement of a relevant Level 3 Diploma in Management or equivalent management qualification and recognised by Ofqual
Regular performance reviews between apprentice and line manager, Development of a portfolio of evidence,
Feedback from line manager, peers and direct reports (including 180/360 degree feedback or equivalent)
Synoptic End Point Assessment
The End Point Assessment will test the entire Standard, and be undertaken as follows:
• Assessment of knowledge through a test using scenarios, questions and responses
• Assessment of competency through competency based interview
• Assessment of portfolio of evidence
• Continuing Professional Development Log reviewed and professional discussion/question and answer session
Duration: Typically this apprenticeship will take 15 – 18 months
Entry requirements: Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Progression – On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.
Level: This apprenticeship standard is set at Level 3